Shipping policy

Shipping Policy

At Akatori Works, every order is made especially for you. We partner with trusted print-on-demand manufacturers to produce each item to order, helping to reduce waste and ensure high-quality products.

Processing Times

Orders are typically processed within 2–5 business days before being dispatched. During busy periods, such as holidays or product launches, processing times may be slightly longer.

Shipping Times

Estimated delivery times begin once your order has been dispatched.

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • United States & Canada: 5–10 business days

  • Australia & New Zealand: 7–15 business days

  • Rest of the World: 10–20 business days

Please note that these are estimates and may vary depending on your location, customs processing, and local courier services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the products in your order.

Multiple Items

As our products are fulfilled by specialist manufacturing partners, items within the same order may be produced and shipped separately. If this happens, you will receive tracking information for each shipment where available.

Customs, Duties and Taxes

International customers may be responsible for any customs duties, import taxes, or handling fees charged by their country's customs authorities. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Order Tracking

Where available, tracking information will be sent via email once your order has been dispatched. Please allow up to 48 hours for tracking information to become active.

Incorrect Addresses

Please ensure your shipping address is accurate before placing your order. Akatori Works cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery addresses.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us and we'll be happy to investigate with our fulfilment partners.

Contact Us

If you have any questions about your order or shipping, please get in touch via the contact form on our website. We're always happy to help.